Employee-first experience
Some organizations focus only
on the customer experience but forget or overlook, their employee experience.
Business entities are spending more money on customer satisfaction surveys and
market research to identify relationships with customers. However, analyzing
and understanding employee experience is more vital, than customer experience.
(Beyondphilosophy.com, 2011)
What is employee experience?
Employee experience is the
total involvement of all connections an employee has with their employer.
Employers were most concerned about “employee satisfaction” before the 2000s
and then it shifted towards “employee engagement”. Presently employers are
interested in employee experience since employee satisfaction and engagement
are smaller elements.
Essential factors for
employee experience are,
ü Growth
and Development: Both parties, employer and employees working collectively
and setting up career goals, developing a career plan, and acting on it.
ü Feedback
and Training: Obtaining feedback from employees and supporting to develop
their performance.
ü Recognition
and Appreciation: Identify what they do and give them recognition for it
consistently, is very important. The simple word “Thank you” can carry a long
way.
ü Leadership:
Leaders should be selfless and give main concern to employees’ needs before their
needs. This is quite important as it could be applied to many areas.
ü Communication:
This involves sharing information with employees in a timely manner and must be
honest and transparent.
ü Collaboration:
Take a real sincere interest in employees.
ü Trust
and Respect: Create an environment where both parties are trusted and
respected.
ü Empowerment:
Provide freedom to employees to play their day-to-day roles simply and
independently with an appropriate level of decision-making power.
ü Success:
Identifying things for employee success and work together to make that happen.
Employee experience and the Covid-19
There was a good opportunity
for organizations to act with the best reactions, to what they have realized
and observed in earlier stages. Most of the organizations identified basic
needs of safety, stability, and security in the first stage of Covid-19.
However, this experience may help to enter the next phase, by examining the
trendy approaches which best fit for the employees.
Conclusion
If an employer wants the best
workforce, as well as a successful business with a delighted customer base,
this needs to be started with the employees.
It is time to investigate
employee experience levels are currently satisfied within the organization and
make necessary changes with a positive approach.
If your company is not focusing on employee experience, it is high time to review and manage it in the correct direction.
As discussed above, in my opinion, Employee experience must come first. Do you agree?
References
Beyondphilosophy.com, 2011. Employee Experience, s.l.:
Beyond Philosophy.
Dukes, E., 2017. The
Employee Experience: What It Is and Why It Matters, s.l.: Inc.com.
Franz, A., 2019. What
Exactly Is The Employee Experience?, s.l.: Forbes Coaches Council.
Good Article and I'm totally agree with you since employees are the life blood of the organization and they create all the revenue & profit to the organization. But some employers are not much think about the employee experiences and it leads to de-motivate employees and high turnover .
ReplyDeleteAnyhow with employee experience and attention on their attitudes may lead new innovation process, wastage management and I think always management need consider about their employees as asset to the company.
Yes, it has to come first. Employee experience is the perception of workers through the touch points in his journey with the same organization. It starts with the job candidacy and ends from the exit. A positive employee experience has many benefits. Some are more engaged and productive employees, increase quality of work, lower absenteeism rate, and improved relations.
ReplyDeleteYes. I agree with you. A better employee experience directly results in more engaged employees which in turn equals increased productivity. Employee experience also has an impact on revenue and profits, positive employee experience has a positive effect on profits.
ReplyDeleteGreat article! Employee Experience is now as important as anything in a company if it aims to be successful. One of the important ways you can improve employee experience is by making work, their team, etc., a cheerful place for them.
ReplyDeleteEmployee experience is a worker's perceptions about his or her journey through all the touchpoints at a particular company, starting with job candidacy through to the exit from the company. The company's physical workspace, culture and technology are all important components of the employee experience
ReplyDeleteWe all know that an employee’s first day at a new job can be overwhelming– not only for the new hire but for employers as well. Beyond the responsibility of teaching someone an entirely new role, the employer is also expected to help him or her transition into a new company culture and work environment.With some onboarding preparation, you can turn the typical first-day employee anxiety into genuine excitement. Making the right impression will not only make your employee feel prepared for the new job and respective responsibilities but will also ensure that they feel comfortable and welcome at your organization.
ReplyDeleteBy sharing my experience, on my first day, I was very nervous because I didn’t know anybody, just my CEO and manager. Here came “WoW”. I found all the answers to the questions I wanted to ask. Everything was structured and clear. I learned about the values of my company, my approach to work, my colleagues. I understood that I am not just another new employee. I am a part of a huge team, and we have a common goal. I suppose every new employee wants to feel cared about. Each new lesson inspired me more and more. I found a lot of useful information which I use now.
ReplyDelete